communication

How to Talk to a CEO; Professional Communication Skills for the Helpdesk

2 Comments / The Compassionate Geek Blog / By
Play

Podcast: Play in new window | Download

Subscribe Now Apple Podcasts | RSS

I recently spoke with a client who is concerned about how some of his staff members speak to CEOs. He owns an IT consulting firm with a variety of clients and is worried about his consultants’ communication skills. His consultants are required to interact with various individuals both on the phone and at client locations. He is concerned that some of the consultants’ language choices are inappropriate for dealing with clients, especially when the client in question is a C-level executive.

How to Talk to a CEO; Professional Communication Skills for the Helpdesk Read More »

How to Lose Your Audience: 5 Easy Keys to Having a Public Speaking Fail

Leave a Comment / The Compassionate Geek Blog / By
Play

Podcast: Play in new window | Download

Subscribe Now Apple Podcasts | RSS

As IT professionals and customer service reps, we’re sometimes called upon to give a presentation to a group of end-users, customers, colleagues, or some other group of people. I recently had an experience that made me want to write a blog post on what not to do when speaking in public.

How to Lose Your Audience: 5 Easy Keys to Having a Public Speaking Fail Read More »

How to Avoid the Wrath of a Grammando: Why is Grammar Important?

1 Comment / The Compassionate Geek Blog / By

There are grammar Nazis in our midst. I don’t think of myself as such, but there are a few spelling and grammar errors that make my skin crawl. There are others out there like me. When you’re providing customer service or technical support, when you’re applying for a job, doing business, or otherwise working with someone who shares my distaste for such grievous infractions as spelling your when you mean you’re, this simple guide may help keep your reputation intact. (Oh, that was a seriously long run-on sentence!) For many people, proper spelling and grammar is not an issue. For the people to whom it matters, it really matters. By simply being aware, it’s not hard to do it right.

How to Avoid the Wrath of a Grammando: Why is Grammar Important? Read More »

How to Be a Better Conversationalist: Are Your Conversations Cooperative?

Leave a Comment / The Compassionate Geek Blog / By

When we’re talking with an end-user or a customer, we want to ensure our conversations are effective, that they make good use of our time and that of our customer or end-user. One way to ensure that conversations are effective is to ensure they are cooperative, a process of give-and-take. Paul Grice was a professor at the University of California at Berkeley and a philosopher of language who identified four maxims of conversation that describe the elements of successful conversation.

How to Be a Better Conversationalist: Are Your Conversations Cooperative? Read More »
Scroll to Top