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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

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Articles tagged  "customer care training"

how to say no

How to Say No to a Customer Without Being a Jerk

By  |  March 8, 2017 7:14 am

Part of good customer service is knowing how to say no to a customer without being a jerk. How to Say No Successfully I needed to refill a prescription. I had recently changed to a different physician who wanted to see me before authorizing the refill. The problem was that her office didn’t tell me that …


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