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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "customer choices"

image of a sign showing customer choices

Positive Customer Choices When Choices Are Limited

By  |  September 13, 2017 7:00 am

My friends arrived at the theme park with only about two hours before they had to leave to catch a flight. They knew they would have limited customer choices. They explained their situation to the customer service agent and asked what they could do in the park in two hours. The customer service agent instead …

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