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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "customer focus"

customer focus

Customer Focus: It’s Not About Technology, It’s About People

By  |  January 5, 2017 5:55 am

I recently submitted a question through a pre-sales form on a company’s website. I asked them to contrast their product with a competitor’s product. The response I received was too long and didn’t answer my question. It was a canned response that pretended to be a personal response. There was no customer focus. They went on …

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