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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "customer service chat"

customer support chat

How to Handle a Customer Support Chat Session

By  |  October 11, 2017 7:00 am

You know how sometimes you’re receiving technical support in a customer support chat session and the rep tries to make small talk at the start of the session? Maybe they ask how you’re doing or how your day is going. Is it just me, or does that make you crazy, too? It’s Different in a …

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