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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "customer service fails"

customer service fail

Three Customer Service Fails

By  |  August 15, 2018 7:00 am

I’m going to rant about a customer service fail, actually three customer service fails. I’ve been on the receiving end of three customer service fails within the past week. If you have these fails, you’ll lose customers and credibility and, if you are part of an internal IT organization, you’ll alienate your co-workers. Here goes: …

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bad customer service

How Not to Serve Your Customer (Bad Customer Service)

By  |  August 29, 2018 7:00 am

My next door neighbor is 86 years old. She’s in great physical shape and her mind is as sharp as can be. She’s fun to be around and I’m lucky to have her as a neighbor. She doesn’t understand modern technology, so she occasionally calls me for help with the tech in her house, usually …

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