customer service in it

IT Customer Service: Improving Your Team’s Mindset

Technology has become an integral part of every facet of our culture and with the rising need for skilled support, the IT industry has taken off in ways that were unimaginable just a few years ago. IT customer service has become an industry in its own right, with large-scale operations replacing in-house teams, and customers […]

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Good Customer Service: 5 Simple Tips to Improve it Now

If you want to improve customer service in your IT department; tailor-made training is the best way to accomplish this. You don’t have to wait for your comprehensive training plan to be implemented to significantly improve your customers’ experience with IT. Coaching your team to prioritize seemingly small aspects of their interpersonal interactions makes a

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Six Ways to be Sincere (Includes Video)

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A viewer on my YouTube channel recently asked how to be sincere. Good question! In this post, you’ll learn six ways to be sincere. Be genuine. That means that you say what you mean and mean what you say without being nasty to the other person. Always speak the truth, but that doesn’t mean insulting

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Customer Service Support: Why Things Go Wrong (Includes Video)

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Sometimes, when we’re working on customer service support or even helping a colleague, things seem to go off track unexpectedly. Of course, when you’re dealing with other people, you will occasionally get a surprise reaction! Here are some common reasons why things go wrong, along with some tips for what to do when that happens:

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Customer Service Skills Training: 5 CS Skills Your IT Employees Need to Learn

Customer service skills training for your IT teams is no longer optional. The IT services market is growing faster every day making competition fierce. Companies that survive are focused on one thing: customer service experience. From the moment a customer engages with your company they are making decisions about how they feel about doing business

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Customer Care: 8 Ways to Show You Care (Includes Video)

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In IT customer service, sometimes we fix the technical issue, but our customers still don’t think we care. Here are eight simple ways to show customer care. 1: Be on time. If you’ve ever said the words, “I’m sorry I’m late. The traffic was terrible.” or words to that effect, you were making an excuse

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