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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "customer service rules"

customer service rules

Terms of Non-Endearment and, Dude, Breaking the Rules (Customer Service Rules)

By  |  June 10, 2015 8:19 am

I was in the self checkout line at my neighborhood grocery store when one of the checkers came up and said, “Did you find everything, Hoss?” Did he really call me “Hoss”? Yes, he did. We’ve all had other people call us by various names, including Sweetie, Buddy, Pal, Young Man, Young Lady, Dude, Bud, …

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