customer service training

New Employee Orientation Process for Onboarding IT Teams

You understand that customer service training is important for new employee orientation for IT professionals, but you can’t simply send your team to training and expect them to appreciate its value. Onboarding is a critical part of the process and helps your employees buy into the concept that customer service skills are necessary to succeed […]

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Customer Service Training Cheat Sheet for IT Pros: Handling Difficult Customers

Dealing with difficult customers is expected in IT. It’s your job to remain a friendly professional. Sometimes that’s easier said than done. Having a few strategic tricks up your sleeve makes all the difference between de-escalating an agitated client and causing the interaction to spiral out of control. Here are the customer service training tips

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Six Ways to be Sincere (Includes Video)

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A viewer on my YouTube channel recently asked how to be sincere. Good question! In this post, you’ll learn six ways to be sincere. Be genuine. That means that you say what you mean and mean what you say without being nasty to the other person. Always speak the truth, but that doesn’t mean insulting

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Is Legendary Customer Service Training a Worthwhile Investment for IT?

Legendary customer service training helps create a legendary customer experience. Customer experience is a vital part of building a strong client base. A great experience will strengthen customer loyalty and satisfaction. It also has the potential to increase word of mouth sales, referrals, and positive reviews. One way to strengthen your company’s customer experience is

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Customer Service Support: Why Things Go Wrong (Includes Video)

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Sometimes, when we’re working on customer service support or even helping a colleague, things seem to go off track unexpectedly. Of course, when you’re dealing with other people, you will occasionally get a surprise reaction! Here are some common reasons why things go wrong, along with some tips for what to do when that happens:

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Customer Service Skills Training: 5 CS Skills Your IT Employees Need to Learn

Customer service skills training for your IT teams is no longer optional. The IT services market is growing faster every day making competition fierce. Companies that survive are focused on one thing: customer service experience. From the moment a customer engages with your company they are making decisions about how they feel about doing business

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Why Customer Service Training is Important for IT Professionals (An End User’s Lament)

It was a Friday afternoon, I was working hard to knock out the last few to-do’s before the weekend when “it” happened. My cursor suddenly became the spinning wheel of death. It wouldn’t click, wouldn’t let me close anything, it just spun. Instant panic struck me, I had been working on a massive report for

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