A Look at the Onboarding Process for Customer Service Training

You understand that customer service training is important for IT professionals, but you can’t simply send your team to training and expect them to appreciate its value. Onboarding is a critical part of the process and helps your employees buy into the concept that customer service skills are necessary to succeed in their IT positions. …

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A Look at the Onboarding Process for Customer Service Training

Customer Service Training Cheat Sheet for IT Pros: Handling Difficult Customers

Dealing with difficult customers is expected in IT. It’s your job to remain a friendly professional. Sometimes that’s easier said than done. Having a few strategic tricks up your sleeve makes all the difference between de-escalating an agitated client and causing the interaction to spiral out of control. Here are the customer service training tips …

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Customer Service Training Cheat Sheet for IT Pros: Handling Difficult Customers

Missing Appointments and Not Doing Your Homework

The salesperson left a voice message to tell me his assistant had given me inaccurate information and he wanted to correct what I’d been told about their service. He also sent an email, so I replied to his email with a time when I could talk. I didn’t hear back until the next day when …

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respect

Six Ways to be Sincere

A viewer on my YouTube channel recently asked how to be sincere. Good question! Here are six ways to be sincere. #1: Be genuine. That means that you say what you mean and mean what you say without being nasty to the other person. #2: Always speak the truth, but that doesn’t mean insulting others …

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how to be sincere

Is Customer Service Training a Worthwhile Investment for IT?

Customer experience is a vital part of building a strong client base. A great experience will strengthen customer loyalty and satisfaction. It also has the potential to increase word of mouth sales, referrals, and positive reviews. One way to strengthen your company’s customer experience is by training your employees on your company’s processes, values, and …

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Is Customer Service Training a Worthwhile Investment for IT?

Why Things Go Wrong with Customers

Sometimes, when we’re working on customer service support or even helping a colleague, things seem to go off track unexpectedly. Of course, when you’re dealing with other people, you will occasionally get a surprise reaction! Here are some common reasons why things go wrong, along with some tips for what to do when that happens: …

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5 Customer Service Tips Your IT Employees Need to Learn

The IT services market is growing faster every day making competition fierce. Companies that survive are focused on one thing: customer service experience. From the moment a customer engages with your company they are making decisions about how they feel about doing business with you. Customers are comparing service from your team and your competition. …

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5 customer service tips your it employees need to learn
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