×
×

Request Information About Customer Service Training for Your I.T. Staff




×
Subscribe to the Compassionate Geek Newsletter today!

a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

CALL: (206) 988-5858

Articles tagged  "customer service training"

respect

Missing Appointments and Not Doing Your Homework

By  |  September 11, 2019 7:00 am

The salesperson left a voice message to tell me his assistant had given me inaccurate information and he wanted to correct what I’d been told about their service. He also sent an email, so I replied to his email with a time when I could talk. I didn’t hear back until the next day when …

READ ARTICLE

Customer Service Training Cheat Sheet for IT Pros: Handling Difficult Customers

Customer Service Training Cheat Sheet for IT Pros: Handling Difficult Customers

By  |  October 8, 2019 9:00 am

Dealing with difficult customers is expected in IT. It’s your job to remain a friendly professional. Sometimes that’s easier said than done. Having a few strategic tricks up your sleeve makes all the difference between de-escalating an agitated client and causing the interaction to spiral out of control. Here are the customer service training tips …

READ ARTICLE


Search by Tags/topics:

Customer Service Training