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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

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Articles tagged  "customer"

talking to customers

Why You Must Never Discuss Other Customers in Front of a Customer

By  |  June 21, 2017 7:00 am

Here’s a basic principle of customer service: Don’t talk about other customers in front of a customer, unless it’s speaking positively of something the other customer is doing. Even then, your current customer might take it the wrong way and think you’re comparing her or him to other customers. The Focus Must be on the …


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