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Have you ever referred to the ID-10-T error? How about the PICNIC error? Or, the PEBCAK error? If you’re not familiar with them, ID-10-T spelled out looks like the word idiot. PICNIC is an acronym for “Problem in chair, not in computer.” and PEBCAK is an acronym for “Problem exists between chair and keyboard.” Many […]
Condescension Karma Read More »
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Emotional intelligence training can help you make better decisions about how to deal with people problems at work. Have you ever wanted to tell your boss what you really think? Most of us, maybe all of us, have felt that way at one time or another. Some of us have even wanted to include a
Emotional Intelligence Training to Help Your Relationships at Work (Includes Video) Read More »
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When we’re on the phone with a customer, there are four important points which, when implemented correctly, help ensure a successful IT customer service interaction. Watch the video to see examples both of how to and how not to handle an IT customer service call. The four points are: Fix the Problem to the User’s
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This seems so simple and so obvious, yet I continue hearing people answer the telephone the wrong way. It’s just like your parents said: You have only one chance to make a good first impression. The manner in which you answer phone calls is what creates that first impression. Do it right and the call
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Sometimes we encounter people who are experiencing emotions and we just can’t relate. Perhaps we encounter a customer or end user who is excited about something and we think to ourselves it’s no big deal. Maybe the other person is sad and we don’t think whatever it was that caused the sadness was that big
How to Handle Other People’s Emotions When You Just Can’t Relate Read More »
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George A. Harris, Ph.D. is a well-known psychologist and author. I interviewed him this week on the subject of emotional intelligence. Transcript Don Crawley (00:00): Welcome to the Compassionate Geek podcast and videocast for IT professionals who are interested in improving their customer service and communication skills. My name is Don Crawley and today I’m
Emotional Intelligence Interview with George A. Harris, Ph.D. Read More »
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I recently heard a story about someone in an organization who had gotten in an argument with one of his co-workers. He tried to walk away so he could calm down and avoid a heated argument, but the co-worker followed him and tried to keep the argument going. The first person then explained that he
Unaware or Don’t Care: Bad Either Way Read More »