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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "end user"

Technical Customer Service

End Users and Customers Are People First

By  |  October 29, 2014 7:30 am

In an earlier video, I talked about the four traits of the customer service masters. They are compassion, empathy, good listening skills, and an ability to treat all people with respect. Within every organization, there are certain people who seem to have an intuitive ability to treat their customers well, using the four traits of …


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