great customer service skills

The Danger of No Communication

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When I was seventeen, I hitchhiked from Kansas City to Denver overnight. When I arrived that morning, I decided to try to find a job right away. I planned to hitchhike to a shopping mall in hopes of finding work as a delivery person or doing some other form of manual labor. I’m standing at […]

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Client Testimonial: Keynote Speaker and IT Customer Service Training

I just received a very nice testimonial from client Vince Tinnerello, CEO of Denver-based Anchor Network Solutions, Inc., a leading managed service provider. Vince attended two of my keynote presentations on IT customer service and asked me to deliver a one-day, comprehensive Compassionate Geek training program for his staff onsite at their offices in Denver.

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How Gratitude Unlocks the Fullness of Life

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One of the most powerful life lessons happens when you learn that gratitude unlocks the fullness of life. Every year, on the fourth Thursday of November, the people of the United States celebrate Thanksgiving. It’s a tradition that goes back to the time of the early European settlers on what became the North American continent.

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Why It Is Important To Be Proud And Show Your Pride To Your Customers

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Do you have pride in your work? Do you tell your customers about improvements that are a benefit to them? Your customers want to believe that you’re the best at whatever it is that you do. We can reinforce that belief by letting them know about improvements we make to the systems they use. Pride

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5 Ways to Handle a Chatty Customer (Includes Video)

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We’ve all been there. Maybe it was with a customer, a friend, a colleague, or even a stranger. Whomever it was, they were talking your ear off! What’s the best way to handle a chatty customer or any overly talkative person? One of the problems is that we are often told, as part of customer

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How a Receptionist at One Company Torpedoed Job Applicants at Another Company

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When I was a manager, one of my best friends’ daughters was a receptionist at a competing company. Whenever I was thinking about hiring someone, I’d always check with her to see if that person had also applied for a job at her company and, if so, how they had treated her when they came

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Customer Communication: What’s the Best Way?

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When it comes to customer communication, is email still the best communication choice? What about texting? Or chat? Or on the phone? What about Skype or other Internet video calling options? Maybe you should just go see the other person in person? Oh wait, there’s always Snapchat. Or what about Twitter? Facebook Messenger? WhatsApp? Hangouts?

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