how to say no

How to Say No to a Customer Without Being a Jerk

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Part of good customer service is knowing how to say no to a customer without being a jerk. How to Say No Successfully I needed to refill a prescription. I had recently changed to a different physician who wanted to see me before authorizing the refill. The problem was that her office didn’t tell me that […]

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How to Say “No” to a Client (Includes Video)

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At one point in a past business relationship, I learned a painful lesson about how to say no to a potential client. I had committed to the customer to present a training seminar without realizing the true nature of the training the customer wanted. When I realized what they really wanted, I realized that it

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