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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

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Articles tagged  "how to say no"

saying "no" to a customer

How to Say “No” Without Alienating the Customer

By  |  September 24, 2014 6:30 am

At one point in a past business relationship, I had to say no to my customer. I had committed to the customer to present a training seminar without realizing the true nature of the training the customer wanted. When I realized what they really wanted, I realized that it was beyond my competency, so I …


how to say no

How to Say No to a Customer Without Being a Jerk

By  |  March 8, 2017 7:14 am

Part of good customer service is knowing how to say no to a customer without being a jerk. How to Say No Successfully I needed to refill a prescription. I had recently changed to a different physician who wanted to see me before authorizing the refill. The problem was that her office didn’t tell me that …


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