information technology

5 Major IT Customer Support Mistakes to Avoid

Successfully serving a customer involves more than simply solving their problem. You want them to walk away from the experience with their issue resolved and feeling satisfied, grateful, and relieved. Creating this type of experience can be especially difficult in IT customer support, where customers feel particularly vulnerable because of their lack of technological expertise. […]

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Is Legendary Customer Service Training a Worthwhile Investment for IT?

Legendary customer service training helps create a legendary customer experience. Customer experience is a vital part of building a strong client base. A great experience will strengthen customer loyalty and satisfaction. It also has the potential to increase word of mouth sales, referrals, and positive reviews. One way to strengthen your company’s customer experience is

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