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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "information technology"

Is Customer Service Training a Worthwhile Investment for IT?

Is Customer Service Training a Worthwhile Investment for IT?

By  |  August 26, 2019 6:29 am

Customer experience is a vital part of building a strong client base. A great experience will strengthen customer loyalty and satisfaction. It also has the potential to increase word of mouth sales, referrals, and positive reviews. One way to strengthen your company’s customer experience is by training your employees on your company’s processes, values, and …

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5-Major-and-IT-Customer-Service-Mistakes-to-Avoid

5 Major IT Customer Service Mistakes to Avoid

By  |  October 16, 2019 8:00 am

Successfully serving a customer involves more than simply solving their problem. You want them to walk away from the experience with their issue resolved and feeling satisfied, grateful, and relieved. Creating this type of experience can be especially difficult in IT customer service, where customers feel particularly vulnerable because of their lack of technological expertise. …

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