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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

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Articles tagged  "IT customer service training videos"

technical competence

Technical Competence: How Much is Enough?

By  |  February 17, 2016 5:50 am

The first principle of IT customer service is deep technical competence. Often, I get asked how much technical competence is enough? The answer is in two parts. Deep Technical Skills are Required The first part is that you must have deep enough technical skills to fulfill your job description. Obviously, that’s going to vary from …


15 customer service skills every it team should have

15 Customer Service Skills Every IT Team Should Have

By  |  December 11, 2019 9:00 am

The field of IT is multifaceted, making it complex. The training is detailed and rigorous. Despite endless hours of training and numerous professional certifications, many who enter the industry find that they struggle with service skills. The reason? Their technical education lacked effective training in customer service, which is integral to any successful career in …


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