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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "it professionals"

Why Customer Service Training is Important for IT Professionals

Why Customer Service Training is Important for IT Professionals (An End User’s Lament)

By  |  August 1, 2019 8:00 am

It was a Friday afternoon, I was working hard to knock out the last few to-do’s before the weekend when “it” happened. My cursor suddenly became the spinning wheel of death. It wouldn’t click, wouldn’t let me close anything, it just spun. Instant panic struck me, I had been working on a massive report for …

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