Articles tagged "jargon"
The Dangers of Jargon
By Don Crawley | July 19, 2017 6:00 am
A common complaint among end users is that we, in IT, use technical jargon when explaining problems. It’s similar to your doctor using lots of medical jargon. It may be accurate, but unless you understand the jargon, it’s a waste of time. It can even come across as condescending. Of course, different people have different …
Search by Tags/topics:
- #nsa16
- @HighPointU
- A+ certification
- about anger management
- about public speaking
- afghanistan
- and public speaking
- anger
- anger and anger management
- anger and control
- anger control
- anger management
- anger management anger management
- anger management for
- anger management in
- angermanagement
- angry customer
- appreciation
- armistice day
- arrogance
- artificial intelligence
- attitude
- authentic
- authenticity
- authority figures
- automation
- bad customer service
- bad news
- barista
- beauty
- best behavior
- best motivational speakers
- bitterness
- book club
- Business
- business communication
- business communications
- career
- careers
- caring
- ccie
- ccna
- ccnp
- certification
- change perceptions
- cisco
- coffee
- collaboration
- commitment
- communicate
- communication
- communication in business
- communication skills
- communication style
- communication training
- compassion
- compassionate
- compassionate geek
- competence
- comptia
- conceit
- conflict
- conflict management
- conflict resolution
- control anger
- control on anger
- conversation
- corporate training
- country music
- criminal justice
- customer
- customer care
- customer care training
- customer choices
- customer experience
- customer focus
- customer perceptions
- customer service
- customer service by phone
- customer service chat
- customer service courses
- customer service fail
- customer service fails
- customer service in it
- customer service in it support
- customer service on the phone
- customer service questions
- customer service rules
- customer service skills
- customer service skills training
- customer service telephone
- customer service tips
- customer service training
- customer service training ideas
- customer service training videos
- customer service tutorial
- customer service videos
- customer services
- customer support
- customer support service
- Dale Carnegie
- dealing with difficult people
- depression
- diet
- difficult people
- dignity
- discretion
- education
- effective communication
- effective communication skills
- emotional intelligence
- empathy
- end user
- end-user support
- ernest tubb
- exercise
- famous motivational speakers
- fitness
- geek speek
- giving thanks
- gossip
- grace
- gracefulness
- graciousness
- grammar
- gratefulness
- gratitude
- great customer service skills
- Gricean Maxims
- growth
- happiness
- health
- help desk
- help desk it
- help desk training
- helpdesk training
- hippocratic oath
- hiring
- hospitality
- how control anger
- how do you control anger
- how to anger management
- how to be a better listener
- how to be a good listener
- how to be more compassionate
- how to control anger
- how to deliver bad news
- how to do a presentation
- how to improve customer service
- how to make a presentation
- how to public speaking
- how to say no
- how to troubleshoot
- human relations
- humor
- immigration
- improve customer service
- improving customer service
- in search of excellence
- inspirational speakers
- inspirational speeches
- intent
- interpersonal communication
- iraq
- is help desk
- is tech support
- IT career
- IT certification
- it course
- IT customer service
- IT customer service training
- IT customer service training video
- IT customer service training videos
- it education
- it help desk
- IT management
- it management service
- it service support
- IT support
- it tech support
- it training
- it training class
- jargon
- jobs
- juvenile justice
- kaizen
- keep your cool
- keynote speaker
- kindness
- korea
- labels
- leadership
- lean
- learning
- linux
- listening
- listening skills
- listening techniques
- lpi
- Macintosh
- Management
- management anger
- management by wandering around
- management of anger
- managing and supervising
- managing emotions
- maslow
- mcdst
- mcsa
- mcse
- Meditation
- memory
- microsoft
- military
- mistakes
- mister rogers
- motivation
- motivational speaker
- motivational speakers
- Naikan
- network+
- networking
- nfl
- nutrition
- optimism
- peace
- people
- people skills
- perseverance
- personal growth
- personal responsibility
- personnel
- persuasive speaking
- pete carroll
- positive attitude
- positive psychology
- presentation
- presentation skill
- presentation skills
- primum non nocere
- psychology
- public communication
- public speaking
- public speaking how to
- public speech
- publicspeaking
- punctuality
- reading
- reputation
- reputation management
- resentment
- respect
- responsiveness
- robert h. waterman jr.
- robotics
- rumors
- security+
- self-improvement
- service customer support
- service desk
- service level agreement
- setting expectations
- show you care
- skills for communication
- skills for customer service
- skills of communication
- sla
- soldiers
- speak-er
- speaking
- speaking in public
- speaking public
- speaking skills
- spelling
- Stephen Covey
- stress
- stress management
- stretching
- success
- support desk
- support service
- taking ownership
- team building
- teamwork
- tech support
- tech support calls
- tech support help
- tech support it
- technical skills
- technical support
- technical support it
- Technology
- telephone etiquette
- telephone manners
- tenacity
- thanksgiving
- thinking
- toastmasters
- tom peters
- top motivational speakers
- training
- training communication
- training courses
- troubleshooting
- type a personality
- ugliness
- veterans
- veterans day
- vietnam
- Viktor Frankl
- volunteer
- volunteering
- what is anger
- what is anger management
- what is business communication
- what is public speaking
- when is anger management on
- windows
- workplace culture
- writing
- written communication