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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "jargon"

jargon and communication

The Dangers of Jargon

By  |  July 19, 2017 6:00 am

A common complaint among end users is that we, in IT, use technical jargon when explaining problems. It’s similar to your doctor using lots of medical jargon. It may be accurate, but unless you understand the jargon, it’s a waste of time. It can even come across as condescending. Of course, different people have different …

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