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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "keep your cool"

learn how to keep your cool

10 Tips to Help You Keep Your Cool When Everyone Around You is Really Hot (or Angry)

By  |  July 20, 2016 5:55 am

Those of us who work in IT, especially in technical support, often have to deal with people who are losing their cool. Maybe a printer failed at the worst time, maybe the network went down right in the middle of an important project, maybe a computer blue-screened right in the middle of a client demonstration. …

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