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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

CALL: (206) 988-5858

Articles tagged  "kindness"

Five Ways to Become More Compassionate

By  |  February 23, 2013 1:24 am

There is a lot of anecdotal evidence to suggest that living a life filled with positive emotions can have a positive physiological effect on our bodies. Like most people, I enjoy hearing stories that reinforce my pre-conceived notions about how the world is. I also recognize that anecdotes are great stories, but they’re lousy science and can often lead to poor decision-making.

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Compassion

New 5-Week Compassion Workshop in Seattle (Free)

By  |  August 15, 2013 5:55 pm

I’m going to conduct a five-session workshop in September and October on compassion in cooperation with First United Methodist Church of Seattle. The workshops will explore compassion from various points of view including religious and non-religious traditions, scientific research, and personal experience.

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empathy,compassion,kindness

Seven Ways to Improve Your Empathy

By  |  August 14, 2014 6:30 am

One of the 5 principles of IT customer service success is empathy. Empathy is the ability to put yourself in the other person’s position, to feel and understand what they’re experiencing. Empathy, combined with technical ability, is a powerful formula for success at work. How Can You Be More Empathetic? Listen. Truly listen to the other person. Listen …

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