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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

CALL: (206) 988-5858

Articles tagged  "learning"

How to Keep the Training Evergreen

By  |  April 8, 2012 9:54 pm

One of the biggest challenges in training is moving the new ideas and concepts from sensory memory into short-term memory and, ultimately, into long-term memory. This process is also known as keeping it “evergreen”.

It’s not easy, but it can be done with effective followup techniques. Here are some ideas you can implement to get the most value from your training dollars and reinforce the ideas I’ve shared with your staff. Even if I haven’t been fortunate enough to work directly with your staff, you can still make use of these tools to help develop yourself and your IT staff.

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Grace: A Balance for Being Human

By  |  March 15, 2013 1:23 pm

When you think of grace, what comes to mind? Perhaps it’s the fluid movements of a beautiful ballet. Maybe you think of the words of appreciation expressed before a meal. Another form of grace is unmerited divine assistance given to us. Whether you believe in religious teachings or not, I’m convinced that graces exists and I’m really glad of that! Hear me out.

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