×
×

Request Information About Customer Service Training for Your I.T. Staff




×
Subscribe to the Compassionate Geek Newsletter today!

a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

CALL: (206) 988-5858

Articles tagged  "listening skills"

The Five Levels of Listening

The Five Levels of Listening (How to Be a Better Listener)

By  |  March 20, 2013 7:09 pm

We listen at five different and distinct levels. How you listen to your end-users and customers will have a significant impact on your success, and that of the overall I.T. support team or, for that matter, your entire organization. As important as how you actually listen is how you are perceived to listen.

READ ARTICLE

10 Ways to be a Better Listener: Customer Service Training 101

By  |  March 27, 2013 10:17 pm

When our work involves serving others, it’s important for us to be good listeners. Being a good listener can be difficult at times. I’ve created a video to accompany this blog post with the ten tips to help us all become better listeners, whether at work with our customers, end-users, and colleagues or at home with our spouse, children, and friends.

READ ARTICLE

How to Lose Your Audience

How to Lose Your Audience: 5 Easy Keys to Giving an Absolutely Awful Speech

By  |  June 11, 2013 6:58 pm

As IT professionals and customer service reps, we’re sometimes called upon to give a presentation to a group of end-users, customers, colleagues, or some other group of people. I recently had an experience that made me want to write a blog post on what not to do when speaking in public.

READ ARTICLE

How to Win Your Audience

How to Win Your Audience: 6 Easy Tips for Giving a Great Speech

By  |  June 21, 2013 5:43 pm

In a recent blog post, I ranted about how to be a terrible speaker. Now, let’s turn it around. Here are six easy tips for giving a great speech or presentation.

READ ARTICLE

Compassion

New 5-Week Compassion Workshop in Seattle (Free)

By  |  August 15, 2013 5:55 pm

I’m going to conduct a five-session workshop in September and October on compassion in cooperation with First United Methodist Church of Seattle. The workshops will explore compassion from various points of view including religious and non-religious traditions, scientific research, and personal experience.

READ ARTICLE

IT people and customer service

A Customer Service Reminder: We’re All Clueless Sometimes

By  |  December 6, 2013 3:16 pm

Customer service basics: It’s common in a group of IT folks to tell stories about some of the crazy things our end users do. I’ve certainly told my share of such stories, but I think we often forget that no one is an expert on everything. When our end users sometimes ask questions that seem stupid, …

READ ARTICLE

The Five Levels of Listening

The Importance of Listening

By  |  February 27, 2014 12:21 pm

One of the four traits of customer service masters is to be a good listener. Good listeners don’t assume they know what a customer is going to say. They’re always respectful of a customer, even when the customer is saying something the service provider has heard many times before from other customers. Here’s an example …

READ ARTICLE


Search by Tags/topics:

Customer Service Training