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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

CALL: (206) 988-5858

Articles tagged  "listening training"

how to be a better listener

How to Be a Better Listener (Three Types of Listening)

By  |  December 4, 2019 7:05 am

One of the most common reasons companies ask me to speak to their teams is to help them improve their listening skills. In order to help team members improve their listening skills, I explain that there are three different types of listening, each of which requires different techniques to be effective. Here are the three …

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How to be a good listener

The Fine Art of Listening Well

By  |  February 19, 2020 7:00 am

Listening Well It’s 1970, I’m sixteen years old and in love with radio broadcasting. I even got a summer job as a d.j. at the local radio station in my hometown. Kansas City was about two hours away, but the powerful signals from its big radio stations would reach my hometown and I listened to …

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