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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "Management"

10 Ways to be a Better Listener: Customer Service Training 101

By  |  March 27, 2013 10:17 pm

When our work involves serving others, it’s important for us to be good listeners. Being a good listener can be difficult at times. I’ve created a video to accompany this blog post with the ten tips to help us all become better listeners, whether at work with our customers, end-users, and colleagues or at home with our spouse, children, and friends.


hiring and managing technical staff

Techniques for Successfully Hiring and Managing Technical Staff

By  |  March 16, 2016 5:55 am

My friend Paul Senness is an internationally recognized speaker and trainer on management and leadership. He’s also one of the most thoughtful people I’ve ever known. I asked Paul to let me interview him on how to successfully hire and manage technical staff. How to Hire In the IT world, there seems to be a …


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