motivational speaker

Best Team Building Exercises for IT Teams

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It’s hard knowing what are the best team building exercises for IT teams. Many people say they hate team-building exercises. When I’m at a conference or a meeting and I hear there’s going to be some sort of team-building exercise, I run from the room! Perhaps you feel the same way. Choose the Right Team-Building […]

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Employee Retention Strategies: How to Retain High-Performing Tech Employees (Includes Video)

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This is the third and final installment in my series on how to hire, manage, and retain top-performing tech employees. In this post, you’ll learn five critical success factors in employee retention strategies to help retain your best employees. You’ve hired a great I.T. team. You work hard to be a great manager. How do

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How to Hire High-Performing Tech Employees

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People who hire tech people tell me over and over again how hard it is to find the best people. No doubt, in the current competitive job market, that hiring is a challenging process, especially for critical tech positions. You’ve got to create just the right combination of pay, benefits, work environment, and company culture.

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Principle #3: Empathy

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The Third of the 5 Principles is the principle of customer empathy. Empathy is the ability to put yourself in the other person’s position, to imagine what they’re going through, to try to feel what they’re feeling. Of course, there are times where you simply can’t put yourself in the other person’s position and, contrary

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Encouraging Words for Coworkers: A 7-Year-Old’s Lost Home Run

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Never underestimate the power of encouraging words for coworkers. It’s 1961, on the playground behind Robert E. Lee Grade School in Columbia, Missouri. I’m 7-years-old and up to bat in the P.E. softball game and I’m terrified. Let’s just say that sports, or anything requiring grace and coordination, was not then (and is not now)

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How Not to Serve Your Customer (Bad Customer Service)

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Here’s an example of really bad customer service. My next-door neighbor is 86 years old. She’s in great physical shape and her mind is as sharp as can be. She’s fun to be around and I’m lucky to have her as a neighbor. She doesn’t understand modern technology, so she occasionally calls me for help

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Three Customer Service Fails

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I’m going to rant about a customer service fail, actually three customer service fails. I’ve been on the receiving end of three customer service fails within the past week. If you have these fails, you’ll lose customers and credibility and, if you are part of an internal IT organization, you’ll alienate your co-workers. Here goes:

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