If a Customer is Reluctant to Try a New Product: How to Support the Reluctant User

What can you do if a customer is reluctant to try a new product? Customer care skills often hinge on being aware of the psychological and social needs of our customer or end-user. In a recent training session, several of the students (client service agents) talked about a user who might sound familiar to you. […]

If a Customer is Reluctant to Try a New Product: How to Support the Reluctant User Read More »