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I want to tell you about two average people who overcame unbelievable challenges to lead happy and fulfilling lives. Myeong Hee’s Story In the summer of 2013, I met Myeong Hee, a woman who escaped from North Korea. Her father was killed for the food he was trying to bring to his family and her […]
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In working to build successful IT careers, there are many roadblocks that can get in the way of our success. I want to focus on three in particular in this blog post. These three roadblocks get in the way of success in our relationships with other people. They are self-defeating, they can undermine even the
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I was in the self checkout line at my neighborhood grocery store when one of the checkers came up and said, “Did you find everything, Hoss?” Did he really call me “Hoss”? Yes, he did. We’ve all had other people call us by various names, including Sweetie, Buddy, Pal, Young Man, Young Lady, Dude, Bud,
Terms of Non-Endearment and, Dude, Breaking the Rules (Customer Service Rules) Read More »
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In last week’s blog post, we discussed the importance of understanding the business processes within the organizations where we work. As IT professionals, we are responsible for supporting successful communication and collaboration between the people in our workplace. We are responsible for helping our sisters and brothers in every department work together more creatively, effectively,
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The functional perspective of sociology says that each part of society contributes to the stability and operation of society as a whole. The organization where you work is much the same. Each department contributes to the success or otherwise of the entire organization. Within an organization, you could find a sales and marketing department, an
IT’s Role Within an Organization Read More »
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Email is often the most commonly used form of communication for support professionals. Email is a one-dimensional form of communication which, although efficient, fails to account for human emotions as a vital component of communication. (Other forms of written communication including texting, instant messaging, and even old-fashioned paper letter writing suffer from the same limitation.)
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In working with end users, customers, and technical support staff, the most common phrases I hear relate to how much a support person cares or doesn’t care. The simple act of caring about your fellow human being is the starting point for providing great customer service. If you truly care about your fellow humans, the
8 Ways to Show You Care Read More »