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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "stress management"

stress management customer service

Stress Management for IT Professionals

By  |  April 29, 2015 6:55 am

Stress is a popular topic in news broadcasts and in the blogosphere. We make stress out to be some sort of villain, when stress is simply how our bodies react to change. The change could be good or bad, it doesn’t matter. It’s still stressful. The issue is not with stress, per se, but with …

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stress management

The DLL Stress Management Tool for IT Pros

By  |  June 6, 2018 7:00 am

My friend Karim has a long commute and he’s noticed that drivers have become more aggressive over the past few years. He found himself feeling stress and getting frustrated from it. He mentioned his frustration to his family and his 13-year-old daughter told him “Dad, DLL.” Now, you and I, as technologists probably associate DLL …

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embarrassed and humiliated

How to Manage Your Personal Stress When the Whole World is Upside Down

By  |  March 18, 2020 5:14 pm

Stress, when untreated, can kill you. It can cause heart attacks, strokes, a compromised immune system, diabetes, and obesity. Stress can cause headaches, fatigue, sleep problems, anxiety, irritability, and anger. It can undermine relationships (personal and professional), and it can bring on depression. Many of your end-users, clients, and coworkers are feeling stress right now. …

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