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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "stress"

Ugly Stuff

Get the Ugly Out: How to Deal with Negativity in Your Life

By  |  October 9, 2013 6:27 pm

Leadership Developments: I have a friend who’s dealing with some really ugly stuff in her life. We all know people in that situation and many of us have found ourselves dealing with ugly stuff from time-to-time. There’s certainly no denying that there’s ugly, bad stuff in the world. I think we have a responsibility to …

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stress management customer service

Stress Management for IT Professionals

By  |  April 29, 2015 6:55 am

Stress is a popular topic in news broadcasts and in the blogosphere. We make stress out to be some sort of villain, when stress is simply how our bodies react to change. The change could be good or bad, it doesn’t matter. It’s still stressful. The issue is not with stress, per se, but with …

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stress management

The DLL Stress Management Tool for IT Pros

By  |  June 6, 2018 7:00 am

My friend Karim has a long commute and he’s noticed that drivers have become more aggressive over the past few years. He found himself feeling stress and getting frustrated from it. He mentioned his frustration to his family and his 13-year-old daughter told him “Dad, DLL.” Now, you and I, as technologists probably associate DLL …

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