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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "taking ownership"

Being helpful

The Problem with “Not My Problem”: How Teamwork Solves Problems

By  |  October 22, 2014 7:30 am

One of the worst feelings in the world is the sense that you’re all alone and there’s no one who can or will help you. That’s close to how some people feel when they approach one of us in IT with a problem. They may be embarrassed or feel ignorant because of the type of …

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