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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "team building"

From the NFL to IT: Coach Carroll’s Three Rules (Teambuilding)

By  |  December 10, 2014 7:30 am

Are there similarities between a career in IT and playing for the National Football League? American football coach Pete Carroll has won both professional and collegiate championships. In his book Win Forever: Live, Work, and Play Like a Champion, Coach Carroll writes about his directives known as the Three Rules. They are: Always Protect the …


condescension karma and IT customer service

Condescension Karma

By  |  March 31, 2016 5:55 am

Have you ever referred to the ID-10-T error? How about the PICNIC error? Or, the PEBCAK error? If you’re not familiar with them, ID-10-T spelled out looks like the word idiot. PICNIC is an acronym for “Problem in chair, not in computer.” and PEBCAK is an acronym for “Problem exists between chair and keyboard.” Many …


how to end a support call gracefully

How to End a Support Call or Visit Gracefully

By  |  April 13, 2016 5:55 am

Sometimes, people find it difficult to end conversations gracefully. Even normal, routine conversations can sometimes feel awkward to end. Then, there’s the time when you’re trying to help someone, perhaps an end user, who rambles on and on and won’t stop talking long enough for you even ask a question. Maybe a co-worker has stopped …


what to do when your company won't provide training

What to do if Your Company Won’t Provide Training

By  |  April 27, 2016 5:55 am

A well-trained workforce is one of the best ways to ensure a company’s success. It seems like common knowledge, yet often companies provide either inadequate training or none at all. What should you do if you work for an organization like that? Some people might choose to coast, doing as little as possible. They might …


how to stay motivated in a bad job

7 Ways to Find Motivation When You Don’t Like Your Job

By  |  May 11, 2016 5:55 am

Many people love their jobs. Others…not so much so. Strangely, even when you love your job, it can sometimes be hard to find motivation. When you really don’t like your job, finding motivation can feel nearly impossible. Still, you’ve got to keep going. So, how can you find motivation, even when you can’t stand your job …


performance under pressure

Championship Performance Under Pressure: Interview with Maureen Manley

By  |  May 25, 2016 5:55 am

Don Crawley: My guest today is Maureen Manley and today we’re talking about performance. As a member of the US Cycling team, she won a national championship, set a national record, earned a silver and two bronze medals at national championships, competed in three world championships and won a silver medal in the 1990 World …


5 importante concepts for IT careers

5 Concepts IT Pros Need to Understand About Their Jobs and Careers

By  |  June 8, 2016 5:55 am

As IT pros, we understand the technology we work with, but successful careers in IT involve much more than the technical aspects of knowing how to code, set up a server, or configure a router. Here are five concepts IT pros need to understand for success in their careers. Careers Concept #1: Our jobs are not …


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