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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "technical skills"

Technical Customer Service

The Single Most Important Customer Service Skill for Help Desk (and other IT) Staffers

By  |  February 25, 2015 10:37 am

In November of 2011, I uploaded a video to my YouTube channel titled The Four All-Star Traits of the Customer Service Masters, in which I described four characteristics I observed in people who were very good at supporting customers and end users. Since then, I’ve worked with IT people, including help desk staff, at many different …

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