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I want to introduce you to the competence charisma model for IT career success. This is a model that I created to help understand the two broad skill families that are required for success in IT careers, and if you’ll take a look at this model, you’ll notice that in the lower left quadrant we […]
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Communication is the process of one person sending a message and another person receiving and understanding it. Your communication style helps determine whether the receiver understands the message you intended. That puts the burden of responsibility for communication on you, as the sender. When you are responsible for communicating an idea, a policy, new procedures,
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It happens every now and then. One of our customers gets really angry or a co-worker loses his or her temper. Our ability to successfully handle a really angry person is something that can make us into heroes in the workplace. It’s important to think long-term when dealing with anger. Think about how what you
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Kansas City Chiefs’ place kicker Harrison Butker made a perfect 39-yard field goal to tie the recent AFC championship game with 8 seconds on the clock and send it in to overtime. It was a dramatic moment in a game filled with drama. That had to be an unbelievable amount of pressure on Butker, but
IT Customer Service Fundamentals Read More »
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Successful businesses know the importance of listening to customers. I’ve talked before about my model railroading hobby. (In case you’re interested in such things, I run O Gauge.) I had an electrical question and I couldn’t find an answer online, so I decided to visit an area train store to see if I could get
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It’s hard knowing what are the best team building exercises for IT teams. Many people say they hate team-building exercises. When I’m at a conference or a meeting and I hear there’s going to be some sort of team-building exercise, I run from the room! Perhaps you feel the same way. Choose the Right Team-Building
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This is the third and final installment in my series on how to hire, manage, and retain top-performing tech employees. In this post, you’ll learn five critical success factors in employee retention strategies to help retain your best employees. You’ve hired a great I.T. team. You work hard to be a great manager. How do