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a blog by Don R. Crawley

Keynote Speaker on
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Articles tagged  "type a personality"

How to Deal with an Angry Customer

How to Deal with an Angry Type A Customer

By  |  April 15, 2015 6:55 am

You’ve probably heard people talk about Type A personalities and you may have some ideas about what that means. In a landmark 1976 study of some 3000 healthy men, aged 35 to 59, Drs. Meyer Friedman and Ray Rosenman, both cardiologists, looked at stress as a predictor of heart disease. For the purpose of their …

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