×
×

Request Information About Customer Service Training for Your I.T. Staff




×
Subscribe to the Compassionate Geek Newsletter today!

a blog by Don R. Crawley

Don Crawley, IT Customer Service Speaker

Bringing humanity into the world of technology

CALL: (206) 988-5858

2016/2017 WINNNER of the Max Dixon Award for Eloquence in Public Speaking

Recent Articles

cheerleading

A 7-Year-Old’s Lost Home Run

By Don Crawley, CSP  |  October 3, 2018 7:00 am

It’s 1961, on the playground behind Robert E. Lee Grade School in Columbia, Missouri. I’m 7-years-old and up to bat in the P.E. softball game and I’m terrified. Let’s just say that sports, or anything requiring grace and coordination, was not then (and is not now) a skill at which I excel. I look at …

READ ARTICLE

bad customer service

How Not to Serve Your Customer (Bad Customer Service)

By Don Crawley, CSP  |  August 29, 2018 7:00 am

My next door neighbor is 86 years old. She’s in great physical shape and her mind is as sharp as can be. She’s fun to be around and I’m lucky to have her as a neighbor. She doesn’t understand modern technology, so she occasionally calls me for help with the tech in her house, usually …

READ ARTICLE

customer service fail

Three Customer Service Fails

By Don Crawley, CSP  |  August 15, 2018 7:00 am

I’m going to rant about a customer service fail, actually three customer service fails. I’ve been on the receiving end of three customer service fails within the past week. If you have these fails, you’ll lose customers and credibility and, if you are part of an internal IT organization, you’ll alienate your co-workers. Here goes: …

READ ARTICLE

intent

Understanding True Intent of End Users and Other Customers

By Don Crawley, CSP  |  August 1, 2018 7:00 am

My audience member, Josh, was driving home from work when a speeding car came up behind him. The driver was aggressively dodging in and out of traffic. He tailgated Josh’s car before an opening came up and he swerved around Josh. He was driving like a crazy person. Josh reached out the window gave the …

READ ARTICLE

volunteer, volunteering

Volunteer as a Means to Enhance Customer Service

By Don Crawley, CSP  |  July 18, 2018 7:00 am

Why is it that some people are always volunteering? They volunteer at the hospital, at the food pantry, the animal shelter, or the soup kitchen. They provide rides for people who need them. They help an elderly neighbor. They go shopping for a single mom. They help clean up litter in the park. The list …

READ ARTICLE

self-improvement by reading

Self-Improvement: Honing Your Skills

By Don Crawley, CSP  |  July 5, 2018 7:00 am

In his landmark book The Seven Habits of Highly Effective People, the late author Stephen Covey identifies habit number seven as sharpening the saw. By that, he means working on self-improvement. More specifically, he means “having a balanced program for self-renewal in the four areas of your life: physical, social/emotional, mental, and spiritual.” Self-Improvement One …

READ ARTICLE

setting expectations

Setting Customer Expectations

By Don Crawley, CSP  |  June 20, 2018 7:00 am

Janet, my wife, and I were traveling with friends through Groveland, California, home to the Iron Door Saloon, which claims to be the oldest saloon in the state of California. We’re suckers for anything that describes itself as the oldest or the first in its category, so we stopped in for lunch. The saloon was …

READ ARTICLE