Don’s Blog

Automation Creep: How to Succeed in a Changing Job Market

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In the 1940s, most elevators were manually operated and required an elevator operator to move people between floors in a building. Today, most elevators are self-operated by the passengers pushing buttons that correspond to their desired floor and there are not many jobs for elevator operators. The number of mail carriers dropped by ten percent […]

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Anger Management Techniques: 10 Tips to Help You Keep Your Cool When Everyone Around You is Really Hot (Includes Video)

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Those of us who work in IT, especially in technical support, often have to deal with people who are losing their cool. Maybe a printer failed at the worst time, maybe the network went down right in the middle of an important project, maybe a computer blue-screened right in the middle of a client demonstration.

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Successful Communication Techniques for Technical People: Interview with Lisa Voso

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Don Crawley: My guest today is Lisa Voso of Voso Impact, Inc. a communications and speech coaching firm. She works with executives and professional speakers on their communication skills including both their speech performance and their content development. She holds a master’s degree in communications and a law degree. She has participated in national speech

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How to Turn Around a Failed Client Relationship

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I received the following email from a reader concerning a failed client relationship. He agreed to let me share it with you. “Good Morning Mr. Crawley; As a fan of your book, “The Compassionate Geek,” I was hoping I could get your opinion on how to turn around a poor customer relationship. After several years

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5 Concepts IT Pros Need to Understand About Their Jobs and Careers

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As IT pros, we understand the technology we work with, but successful careers in IT involve much more than the technical aspects of knowing how to code, set up a server, or configure a router. Here are five concepts IT pros need to understand for success in their careers. Careers Concept #1: Our jobs are not

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Championship Performance Under Pressure: Interview with Maureen Manley

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Don Crawley: My guest today is Maureen Manley and today we’re talking about performance. As a member of the US Cycling team, she won a national championship, set a national record, earned a silver and two bronze medals at national championships, competed in three world championships and won a silver medal in the 1990 World

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7 Ways to Find Motivation When You Don’t Like Your Job

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Many people love their jobs. Others…not so much so. Strangely, even when you love your job, it can sometimes be hard to find motivation. When you really don’t like your job, finding motivation can feel nearly impossible. Still, you’ve got to keep going. So, how can you find motivation, even when you can’t stand your job

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