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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Amazing Your Customers

My friend Debbie wrote the following Facebook post about amazing your customers two days before Christmas 2017:

Debbie and I worked together and our late boss, Mike Costello, always said, “When you make a mistake, it’s an opportunity to win a customer for life.” Think about how delighted Debbie was with the outcome of her story. She felt compelled to write a social media post about it praising the Postal Service. How do you handle it when you make a mistake? What are you doing to go above and beyond, not just for your paying customers, but also for everyone around you, your co-workers, your friends, your neighbors, and everyone else who is touched by your life?

Amazing Your Customers Every Day of the Year

If the United States Postal Service can provide that kind of customer service, just two days before Christmas, during the busiest time of their year, what’s stopping you from amazing and delighting your customers every day of the year?

For More Ideas on How to Improve Communication and Customer Service Skills

IT customer service bookBring my IT customer service training seminar onsite to your location for your group, small or large. I have programs that can fit nearly any budget. Click here for the course description and outline.

Subscribe to My Free IT Customer Service Training

Sign up for my free IT customer service training by email, The 5 Principles of IT Customer Service Success. The course includes the free version of my new IT customer service book The 5 Principles of IT Customer Service Success and eight free customer service lessons by email.

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